Resources
Our Clinical Education team is constantly working with our clients and their end users to support knowledge transfer and cross-training of our data, applications, and their use cases.
Communication Package
Our Communication Package has been carefully designed to help inform and educate participating providers’ staff and patients about HealthInfoNet and the state of Maine's Health Information Exchange.
The Communication Package includes materials that provide a high-level overview of HealthInfoNet and its suite of software and services, articulates the value proposition and purpose of the statewide Health Information Exchange for providers and patients alike, and shares most recent patient consent forms, staff talking points, and legal references for connected organizations to use in their own intake procedures. Click the button below to contact us to obtain a copy of the Communication Package.
Supporting Documentation
Our Clinical Education team has developed an expansive repository of online resources designed to help our clients and their end users get the most out of the data and applications that we deliver.
Our robust end-user repository includes supporting documentation encompassing recommended workflows, best practices, comprehensive application user guides and quick start guides, technical backgrounders and FAQs, and much more. Click the button below to view all available supporting documentation.
Customer Conversations
Our team grabs a cup of coffee and sits down with our end users to learn how they use and value HealthInfoNet's HIE services in their daily routines. Listen to their stories.
Our end users are a diverse group - from medical assistants to care managers, behavioral health clinicians to pharmacists, epidemiologists to quality analysts. We help our participants and their end-user communities make informed decision-making at the point of care. And we love to catch up with them every now and then to continue to learn how about they are using the HIE's services in their clinical workflows. These are our Customer Conversations - click the button below to begin listening.
Help & Support
Our Clinical Education team is available to respond to general questions, feedback, and personalized training and support requests. Meet our team and reach out to us for assistance!
Clinical Education Manager
Nicole Yeo-Fisher
Nicole started working at HealthInfoNet in 2017, serving as the organization’s subject matter expert on behavioral health workflows and consent management protocols. Helping medical professionals understand how to navigate the complexities of patient privacy is a conversation that Nicole carefully delivers to ensure providers’ – and their patients’ – confidence in the HIE.
More recently, Nicole became the Clinical Education Manager, helping rethink the way HealthInfoNet provides its critical education and outreach efforts from our remote environments. Ensuring that there are no barriers in place to obtaining access to our data and tools – and receiving insights and value from them – is her priority mission.
Prior to joining HealthInfoNet, Nicole worked in a psychiatric hospital setting serving adults, children, and families. She earned her BSW and MSW from the University of Maine Orono and now serves as an adjunct faculty in the university’s School of Social Work.
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Clinical Education Coordinator
Sharon Bearor
Sharon has been HealthInfoNet’s lead Clinical Education Coordinator since 2013, when she first kick-started the organization’s education and outreach efforts. Almost instantly, she transformed the way HealthInfoNet delivered its products and services to participants. What started as an IT-centric implementation of our systems evolved into a peer-to-peer conversation on the value and impact of leveraging the HIE to improve patient care and safety.
Over the last 7 years, Sharon has traveled from Fort Kent to York (and just about everywhere in between) to help expand the depth and breadth of the HIE’s usage. And in our new virtual worlds, she hasn’t stopped, building out new courses and video tutorials for our HealthInfoNet Academy platform and hosting endless web-based meetings to continue to share our work with new and existing participants.
Prior to joining HealthInfoNet, Sharon worked in hospital and ambulatory clinical leadership roles specializing in patient centered medical home quality improvement, prevention programs, staff development, and educational programs. She earned her BSN from the University of Southern Maine and is certified in Shared Medical Decision Making (SMDM) from the Dartmouth Institute for Health Policy and Clinical Practice.
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