Resources
Our Clinical Education team is constantly working with our clients and their end users to support knowledge transfer and cross-training of our data, applications, and their use cases.
End User Newsletters
Each quarter, we round up everything that's been happening at HealthInfoNet with an eye on what's most relevant and useful for our participants' end-user communities.
We host collaborative webinar sessions to create a transparent end user knowledge base, offer survey opportunities to ensure we're constantly growing to meet the needs of our customers, share relevant information on new participant connections, and provide service spotlights as a way of giving refreshers on critical feature/functionality capabilities. Our end user newsletter editions are stocked with important information to help our participants make the most of our services. Click the button below to get started!
Communication Package
Our Communication Package has been carefully designed to help inform and educate participating providers’ staff and patients about HealthInfoNet and the state of Maine's Health Information Exchange.
The Communication Package includes materials that provide a high-level overview of HealthInfoNet and its suite of software and services, articulates the value proposition and purpose of the statewide Health Information Exchange for providers and patients alike, and shares most recent patient consent forms, staff talking points, and legal references for connected organizations to use in their own intake procedures. Click the button below to obtain a copy of the latest Communication Package.
Training Checklists
To ensure continuity and consistency of training and education activities across all of our participants, we've established a list of training best practices to consider.
Whether it's with our Clinical Education team, through our HealthInfoNet Academy online learning platform, or in partnership with your organization's educational resources, it's important that our users feel confident and supported in using our services. That's why we've put together a few simple checklists that our participants - whether new or established - can consider when attempting to get the most out of our HIE services. Click the button below to check out our training best practices to implement at your organization.
Customer Conversations
Our team grabs a cup of coffee and sits down with our end users to learn how they use and value HealthInfoNet's HIE services in their daily routines. Listen to their stories.
Our end users are a diverse group - from medical assistants to care managers, behavioral health clinicians to pharmacists, epidemiologists to quality analysts. We help our participants and their end-user communities make informed decision-making at the point of care. And we love to catch up with them every now and then to continue to learn how about they are using the HIE's services in their clinical workflows. These are our Customer Conversations . Click the button below to begin listening.
Help & Support
Our Clinical Education team is available to respond to general questions, feedback, and personalized training and support requests. Meet our team and reach out to us for assistance!
Clinical Education Manager
Nicole Yeo-Fisher
Nicole started working at HealthInfoNet in 2017, serving as the organization’s subject matter expert on behavioral health workflows and consent management protocols. Helping medical professionals understand how to navigate the complexities of patient privacy is a conversation that Nicole carefully delivers to ensure providers’ – and their patients’ – confidence in the HIE.
More recently, Nicole became the Clinical Education Manager, helping rethink the way HealthInfoNet provides its critical education and outreach efforts from our remote environments. Ensuring that there are no barriers in place to obtaining access to our data and tools – and receiving insights and value from them – is her priority mission.
Prior to joining HealthInfoNet, Nicole worked in a psychiatric hospital setting serving adults, children, and families. She earned her BSW and MSW from the University of Maine Orono and now serves as an adjunct faculty in the university’s School of Social Work.
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