Course Objectives

  • Understand Help Desk Functions

    Review the self-service functionality required by help desk personnel and IT support teams to create and manage user accounts for their organization’s authorized end users.

  • Understand Auditor Functions

    Review the self-service reporting functionality required by privacy/compliance officers and/or support staff to review patient health record accesses and activities by their organization’s authorized end users.

  • Identify Available Documentation

    Learn where to find useful information, reference materials, and additional support for both the Help Desk and Auditor user roles.

Course Curriculum

    1. HealthInfoNet's Help Desk & Auditor User Roles

    1. Overview of HealthInfoNet's Help Desk User Role

    1. Overview of HealthInfoNet's Auditor User Role

    1. Supporting Documentation & Reference Materials
  • 4 lessons
  • 0 hours of video content